All Kthos orders are processed within 2–5 business days after receiving your order confirmation email. You’ll receive another notification once your order has shipped.
Shipping times may vary depending on your location. Please note that international shipments may be subject to customs delays beyond our control.
If you have any questions about shipping or tracking, contact us at inquiry@kthos.com .
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at inquiry@kthos.com .
Returns sent without prior authorization will not be accepted.
Once your return request is approved, we’ll send you a return shipping label and detailed instructions on how and where to send your package.
For any return-related questions, please contact: inquiry@kthos.com .
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong product. We’ll evaluate the issue and make it right as quickly as possible.
Certain items cannot be returned, including:
Custom-made or personalized products
Sale items or gift cards
Perishable goods (e.g. food, flowers, plants)
Personal care items (e.g. beauty products)
Hazardous materials, flammable liquids, or gases
If you’re unsure about the eligibility of your item, please reach out to us before initiating a return.
The fastest way to get the product you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging — and accompanied by proof of purchase.
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved, you’ll automatically be refunded to your original payment method within 15 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 20 business days have passed since your refund was approved, please contact us at inquiry@kthos.com .
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